Are you a Swedish speaker with experience in the call center industry? We're looking for new Team Leaders in Riga for an exciting FinTech project!
Responsibilities:
Motivate, develop, and mentor team members in a dynamic environment.
Drive process performance to achieve and exceed SLA targets.
Lead complex client engagements, identifying and implementing creative business solutions.
Deliver exceptional customer service and manage client relationships.
Oversee team deliverables and ensure high-quality performance.
Manage and control attrition, productivity, and shrinkage.
Conduct team meetings to discuss updates, feedback, and daily priorities.
Handle customer queries and complaints, providing solutions in collaboration with relevant departments.
Mentor the team on process and quality parameters.
Perform Root Cause Analysis to identify areas for improvement and set action plans.
Assist with live customer support via chat and social media.
Manage and publish operational reports in a timely manner.
Collaborate with Recruitment, Training, Quality, HR, and Workforce to improve performance.
Qualifications & Requirements:
Near-native (C1) Swedish or native proficiency and solid English skills (B1+ or better).
At least 3 years of experience in call center customer support or as a Team Lead.
Strong computer skills, including a minimum typing speed of 30 wpm with 90% accuracy.
Experience in MS Office (Word, Excel, PowerPoint).
Excellent communication and customer service skills.
Problem-solving abilities and experience driving team initiatives.
Experience in Customer Support/Customer Service roles, with back-office experience (live chat and social media).
Strong people management skills with a history of leading or coaching teams.
Benefits:
Premium health insurance: Comprehensive coverage for you and your family, including dental, vision, mental health support, and more.
Health check-ups (OVP): Full coverage provided.
Development opportunities: Access to over 5,000 free courses through our DEXT training platform, including certifications in cutting-edge technologies.
Attractive compensation and benefits: Based on role and experience.
4 weeks of paid annual leave.
Dynamic work culture: Enjoy regular celebrations, wellness activities, and a strong team spirit.
Hybrid work model: Available after meeting performance standards and business needs.
Relocation Package:
They offer a relocation package that includes either a €1,000 bonus or refunded flight costs plus one month of housing to help you settle into your new life in Riga.
Why move to Riga?
Riga is a vibrant, affordable city with a thriving expat community and many international companies. Living costs are significantly lower than in many other European cities – central accommodation is around €350-400, and being offered a higher income than the average salary of €1,300, you’ll enjoy a high standard of living.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
