Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Technical Support Advisor in Malaga (on-site), you will be part of a team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. All the training, cutting-edge technologies, and the continuing support you’ll need to succeed will be at your disposal.
What you will do in this role
As Technical Support Advisor, you will:
- Be the first contact point for customers with technical support issues and questions on their products - Be responsible for problem solving customer issues, answering questions, and providing solutions regarding installation, operation, configuration, customization, performance, and usage of assigned products - Analise the issue if any, identify the cause, recommend a solution and document the problem.
- Provide known fixes and workarounds for problems, if available; Resolve non-defect problems
- Search knowledge-base, online self-services and product documentation for known software defects and eliminate these as possible issues
- Escalate unresolved problems
Your qualifications
You are a great match, if you:
- Are bilingual or proficient in Finnish plus fluent in English - Have 1-2 years’ experience in previous technical support roles - First-rate interpersonal phone skills, etiquette and work ethic
- Ability to work under pressure with calmness and composure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes
- Proficiency in Windows/Linux OS
- Networking Troubleshooting Knowledge
- Basic Virtualization Knowledge
It would be a plus if you:
- Have experience in Storage Networking Knowledge
This position comes with benefits that help support your unique lifestyle:
- Full paid training for the company and the products you will be working on - A modern centrally placed office in Benalmadena, right next to the beach area
