Norwegian-speaking Customer Care Retention Specialist to Barcelona, Spain

Posted 26 December 2024
LocationBarcelona
Discipline BPO - Liiketoimintaprosessien ulkoistamispalvelut
Reference37523
Katinka Dokka

Job description

Are you looking for an exciting opportunity in Barcelona? Join our client's team of passionate customer-centric individuals with a track record of achievement reactivating and retaining customers in Norway, and write your own cheque!

Purpose

Drive customer reactivation and retention through marketing, promoting and re-engaging subscription services and explaining product offerings through outbound customer care interactions. The role requires a high level of customer care to negotiate re-activation and re-engagement of services, collect customer feedback, analyse data, cross selling activities, and overall support a client retention strategy.

Requirements

  • Based in Barcelona, Spain
  • Native / Fluent in Norwegian (verbal and written), with a good command of English
  • Strong customer orientation (previous retentions / customer service experience is advantageous)
  • Self-motivated to write your own cheque – excellent on-target-earning potential
  • Office-based
  • Strong PC literacy

Job description

  • Excellent product knowledge to support the retention strategy
  • Negotiate with customers for re-activations and re-engagement to retain business
  • Gathering customer feedback, insight and satisfaction
  • Building positive client relationships to build product and service confidence
  • Effectively manage available the leads to maximize success rates with agreed KPI’s
  • Adherence to Quality and Compliance requirements

Skills

  • Dynamic and energetic
  • Exceptional customer relationship skills
  • Persuasive skills to support sales retention
  • Good communication skills
  • Goal and target oriented
  • Proactive and professional
  • Strong communicator

Is this you that we are describing? Then we would love to hear from you! 

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, Suriname and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.