Join our client´s Team within FinTech at their new office in Riga as a Customer Support Agent!
Do you speak Swedish at a near-native level and have a passion for customer service? We are looking for a Customer Support Agent for our client in Riga – for a FinTech project!
About the Company:
Our client is a leading player in the IT sector, offering innovative, customer-centric solutions. They operate in 90 countries and support over 988 global clients, including Fortune 500 companies. They have been recognized as one of India’s 50 best companies to work for by the Great Place to Work®️ Institute.
Scope of the Role:
As a Customer Support Agent, you will handle customer inquiries, ensuring high levels of satisfaction. Your role involves effective communication, problem-solving, and managing customer interactions across various platforms.
Work Experience / Responsibilities:
Handle phone calls from customers and provide resolutions to their queries.
Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
Ensure cases are resolved within their lifecycle, meeting balanced scorecard criteria.
Escalate priority issues to the immediate lead as required.
Work both independently and as part of a team, fostering effective communication.
Provide exemplary customer satisfaction and meet quality standards on all interactions.
Complete the required hours of work on all scheduled days.
Maintain targets defined for the project: response time, handle time, and resolution rate.
Undertake additional ad hoc tasks to enhance client service and improve KPIs.
Attend required training sessions.
Qualifications & Requirements:
Near-native proficiency in Swedish (CEFR level C1).
Manageable English skills (B1+ or better) in writing and speaking.
Previous experience in an outsourced customer service environment is advantageous.
Advanced computer skills and the ability to multitask across various systems and applications.
Optimistic, friendly, and self-motivated personality.
Team-oriented and service-focused with strong problem-solving skills.
Willingness to work shift hours/part-time, adapting to changes in prioritization.
For agents handling written communication: Excellent written Swedish skills and a typing speed of at least 30 words per minute.
Clear background check with no criminal record or unfavorable credit history.
Minimum age of 18 years.
Benefits:
Premium Health Insurance: Comprehensive coverage for you and your family, including dental, vision, and mental health support.
Health Check-Ups: Full coverage provided.
Development Opportunities: Access to over 5,000 free courses, including certifications.
Attractive Compensation: Competitive salary based on role and experience.
4 Weeks of Paid Annual Leave: Enjoy well-deserved time off each year.
Dynamic Work Culture: Regular celebrations, wellness activities, and a strong team spirit.
Hybrid Work Model: Available after meeting performance standards.
Relocation Package: Includes either a €1,000 bonus or refunded flight costs plus one month of housing.
Why Move to Riga?
Riga is a vibrant city known for its affordability and welcoming expat community. The cost of living is significantly lower than in many other European cities—central accommodation costs around €350-400. With a salary well exceeding the local average of €1,300, you’ll enjoy a high standard of living while experiencing all that this beautiful city has to offer.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
