Are you looking for a new challenge as a Quality Analyst Team Lead and speak Swedish? We are seeking a Quality Analyst Team Lead for our client in Riga – for a FinTech project!
About the Company:
Our client is a leading player in the IT sector, offering innovative, customer-centric solutions. They operate in 90 countries and support over 988 global clients, including Fortune 500 companies. They have been recognized as one of India’s 50 best companies to work for by the Great Place to Work®️ Institute.
Scope of the Role:
As a Quality Team Lead, you will be the contact point for all team members, requiring excellent communication skills. You will oversee and motivate the quality team to ensure smooth operations and effective collaboration. The goal is to lead by example and engage the team to achieve key performance indicators (KPIs).
Key Responsibilities:
Manage peak volumes of calls and tickets.
Track key team KPIs and address performance dips with appropriate actions.
Oversee and coordinate daily activities of the team.
Handle staffing, attrition, and hiring within the team.
Manage team availability, attendance, and administrative tasks.
Drive performance and development management for team members.
Foster relationships with key stakeholders and clients.
Assist team members during high workload periods.
Plan long-term improvements for team efficiency.
Implement operational routines for structure and order.
Delegate specific customer service roles to team members.
Handle complaints and escalations to improve service.
Coordinate training needs with the QA and Training teams.
Qualifications & Requirements:
Minimum 2-3 years of experience in quality management.
At least 18 months in your current role.
Excellent communication skills, with experience managing services across geographies.
Positive service delivery and strong customer handling abilities.
Ability to drive initiatives creatively with a long-term vision.
Familiarity with COPC standards and process improvement experience.
Language skills: Native Swedish and at least C1 level English.
Self-motivated achiever with strong problem-solving abilities.
Benefits:
Premium Health Insurance: Comprehensive coverage for you and your family, including dental, vision, and mental health support.
Health Check-Ups: Full coverage provided.
Development Opportunities: Access to over 5,000 free courses, including certifications.
Attractive Compensation: Competitive salary based on role and experience.
4 Weeks of Paid Annual Leave: Enjoy well-deserved time off each year.
Dynamic Work Culture: Regular celebrations, wellness activities, and a strong team spirit.
Hybrid Work Model: Available after meeting performance standards.
Relocation Package: Includes either a €1,000 bonus or refunded flight costs plus one month of housing.
Why Move to Riga?
Riga is a vibrant city known for its affordability and welcoming expat community. The cost of living is significantly lower than in many other European cities—central accommodation costs around €350-400. With a salary well exceeding the local average of €1,300, you’ll enjoy a high standard of living while experiencing all that this beautiful city has to offer.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
