Do you want to join a rapidly growing iGaming company and deliver outstanding customer support? Our client is looking for a Finnish-speaking Customer Service Agent to join their Malta-based team!
Be part of a supportive and ambitious company with offices in Malta and Marbella. You'll have the opportunity to go beyond traditional customer service, offering exceptional support to players and helping shape a world-class gaming experience.
About the company Our client creates and fully manages premium iGaming brands. With offices in Malta and Marbella, and powered by highly experienced teams with a wealth of industry knowledge, they are climbing to the top of the industry. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.
What will you do? • Deliver excellent customer service via chat and emails in both Finnish and English • Respond professionally to a range of live chat and email queries from players • Handle KYC duties and document processing • Listen, investigate, and understand the needs of the customer • Communicate promptly, thoughtfully, and empathetically • Aim to resolve inquiries at first contact • Stay alert to suspicious activity and escalate when necessary • Promote opportunities through cross-selling • Identify and support Responsible Gaming concerns • Always prioritize the player experience
Candidate profile • Native Finnish speaker with excellent written and spoken English • Experience in customer service or a similar role in the iGaming industry • Willingness to work shifts between 8:00–01:00, with potential night shifts • Based in Malta or open to hybrid work from Malta
Employer offers • A supportive and experienced team in Malta and Marbella • Opportunities to grow beyond the standard customer service role • Inspiring office environment in SOHO Strand • Hybrid work model • €100 monthly commute allowance
Apply today and take the next step in your iGaming career with a dynamic and forward-thinking company!
Nordic Jobs Worldwide Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
