Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Representative, where you'll play a crucial role in connecting with our customers and ensuring their needs are met. You'll be the friendly voice on the phone and the helpful hand in their email inbox, guiding them through our services and providing tailored solutions.
Key Responsibilities:
Customer Engagement: Respond to customer inquiries via phone and email, providing accurate information about our services, pricing, and options.
Order Management: Process customer orders, make adjustments, and keep clients informed of any changes.
Sales Maximization: Deliver relevant information promptly to maximize sales opportunities and achieve performance targets.
Team Collaboration: Work closely with fellow Customer Service Specialists to exceed team performance goals.
Training Participation: Attend training sessions to enhance your product knowledge and improve customer interaction skills.
Administrative Support: Assist with office duties, maintaining efficient operations aligned with company growth.
Technical Proficiency: Become adept at using all call center systems and telephony tools to deliver top-notch service.
Language Development: Continuously improve your written and spoken English and any other relevant languages.
Reporting: Create and design detailed reports to track performance and insights.
Requirements:
Education: Minimum secondary education; higher education is preferred.
Customer Service Skills: Ability to independently handle customer inquiries with responsibility and care.
Organizational Skills: Strong planning and organization skills to meet the demands of the role.
Communication Skills: Fluent/native in Swedish, Norwegian, Danish, or Finnish, with a good command of English.
Technical Skills: Proficiency in Microsoft Office and internet applications.
Listening and Reporting Skills: Excellent listening abilities and written communication skills to create insightful reports.
Time Management: Strong time management skills to prioritize tasks effectively.
Why Join Us?
At Webhelp, you will be part of a vibrant team that values collaboration and growth. We offer opportunities for professional development and a supportive environment where your contributions matter. If you're ready to take your customer service skills to the next level, apply today!
Interested? Send your application today, and let's have a chat about the opportunity!
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
