We are looking for Customer Service Specialists to act as front liners in analysing customer needs and providing technical support for the external Customer Support department.
What will I be doing?
Provide support to CS employees in order to solve customers’ queries;
Build relationships with game providers and other departments in order to solve customers queries and issues;
Keep track of issues faced by customers;
Propose improvements in order to avoid the interruption of play and increase the overall customer experience;
Provide ongoing support, refreshment/follow-up/quality analysis to all CS Agents;
Monitor CS Agents’ in liaison with localised Customer Operations Manager on performances and provide feedback and recommendations for any additional training needs to management;
Take part in, and sometimes lead, various projects within the CS department;
Actively seek and manage ways of improving existing processes & enhancing the customer experience by reviewing survey responses providing necessary feedback to management.
Who are we looking for?
At least 1 year of experience within a customer service role, ideally within the iGaming industry
Fluency in Finnish and English languages
Experience with Office Suites and Google Apps (Docs, Sheets, etc);
Organised with strong attention to detail
Good communication skills and interpersonal skills
Good negotiation and persuasion skills
Ability to work independently
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. As a company we recruit to over 275 clients in 32 different locations.
We are currently successfully recruiting to over 60 of the largest clients in the iGaming industry - worldwide.
We offer positions from entry level all the way up to C - level roles, and have a strong team of iGaming specialists ready to assist on your recruitment needs.
