Icelandic-speaking Customer Service Representative - Travel Industry in Barcelona
- Posted % B% d,% Y% H:% M
- LocationBarcelona
- Discipline Customer Service
- Reference42174
Job description
Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!
Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
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Support international travellers by clarifying service and payment inquiries
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Communicate with customers and accommodation suppliers via email and phone
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Ensure high-quality customer service by identifying and understanding customer needs
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Mediate between parties and resolve issues with professionalism
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Follow set procedures and accurately log all interactions
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Work in a team-oriented environment to ensure service excellence
Candidate profile
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Icelandic C2 level and advanced English proficiency
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Excellent written and verbal communication skills
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Strong PC skills (Office 365, CRM, internal platforms)
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Problem-solving mindset and solution-driven approach
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Motivated, goal-oriented, and customer-focused
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Adaptable to changing priorities and business processes
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Affinity with accommodation platforms
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Previous customer service experience is valued
Employer offers
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38.5h/week (Monday to Sunday), shift 09:00 - 20:00h
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Temporary contract
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Initial 3-week training with continued coaching
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“Feel Good” program: Spanish lessons, team activities, quizzes
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Private health insurance (upon permanent contract)
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Flexible remuneration options after probation
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Free coffee daily and fruit once a week
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A dynamic, multicultural, and international work environment
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Career development in a leading support department
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.