Join Our Global Client's Team as a Lithuanian-speaking Quality Analyst!
About Our Client
Our client is a global leader in the customer experience (CS) industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative CS solutions and seamless customer experiences.
Role Overview
We are seeking a talented Lithuanian-speaking Quality Analyst to enhance employee coaching programs, monitor procedures, and identify improvement areas or non-conformity issues.
Key Responsibilities
Performance Monitoring: Evaluate and review CSR calls daily.
Feedback Delivery: Provide constructive feedback to improve service quality.
Collaborative Meetings: Discuss monitoring results with supervisors and team managers.
Monthly Planning: Develop and execute a monthly call monitoring plan.
Training Feedback: Inform the training department of monitoring issues.
Requirements
Native or proficient in Lithuanian (C2) and good English (B2+).
Strong feedback and communication skills.
Logical and objective call assessment approach.
EU citizenship or valid work permit for Greece.
At least 3 months of call center experience.
Benefits
Competitive wages and job stability
Hybrid work model
Private healthcare
Continuous learning and development
Supportive and diverse work environment
About Nordic Jobs Worldwide
Nordic Jobs Worldwide connects candidates from Sweden, Finland, Norway, and Denmark with businesses globally. As the largest language recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent worldwide. With offices in Oslo, Tallinn, Malaga, Malta, Suriname, and Lisbon, we have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
