Danish-speaking Customer Support Specialist (Travel industry) - Riga/Remote

Posted 14 November 2024
LocationRīga
Discipline Customer Service
Reference37786
Contact NameEmilia Eckhoff Rønnest

Job description

Are You Ready to Take Your Career to the Next Level?
Our client is looking for a motivated and dynamic Customer Support Specialist to join their team!

About the Role

As a Customer Support Specialist, you will be the voice of the company, providing excellent service to customers via phone and email. You will assist customers with booking, rebooking, and canceling travel arrangements for flights, trains, and hotel reservations. Your goal is to ensure each customer enjoys a smooth and stress-free travel experience.

Key Responsibilities:

  • Deliver outstanding customer service through phone and email.
  • Assist with new bookings, rebookings, and cancellations for flight, train, and hotel services.
  • Offer personalized solutions that meet customer needs.
  • Handle customer data efficiently and accurately.

Requirements:

  • Fluent in Danish (C1 or C2 level) and proficient in English (B2 level).
  • A customer-oriented approach with strong problem-solving skills.
  • Ability to work flexibly and adapt to various situations.
  • A clean criminal record is required.

What Our Client Offers:

  • Competitive salary: €1900 gross.
  • Bonus opportunity: Up to €250 gross.
  • Health insurance, including fitness and dental coverage.
  • Reimbursement of your monthly mobile phone bill.
  • Flexible work arrangements: Work remotely from anywhere in Latvia, Estonia, or Lithuania, or from our client's offices in Riga or Tallinn.
  • A supportive and enjoyable work environment.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.  
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.