If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job responsibilities:
As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.
Requirements
Icelandic: C2 level and advanced English
Excellent communication and inter-personal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset that will help you deal with some tricky customer problems.
Goal-oriented work approach
An open mind to changing priorities and business processes.
Affinity with Accommodation platforms
Experience within customer service or contact center environments will be valued.
Availability to work from the office and from home (within 100km from the office)
Benefits
Contract:
38,5h/week (Monday to Sunday).
Available shift: 09:00 - 20:00h
Temporary Contract.
Benefits:
Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school transport if interested after probation period.
A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Free coffee every day and free fruit once a week
Be part of an exciting industry leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
