Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions in over 70 countries.
If you’re looking to grow and be inspired, as a Technical Support Advisor I in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech. You will drive the sales cycle, nurture client relationships, and showcase your expertise in advanced cloud technologies.
Career Growth and Personal Development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and continuous support you need to succeed.
What You Will Do in This Role
In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.
As a Technical Support Advisor I on our team, you will:
Be the first point of contact for customers with technical support issues and product-related questions.
Troubleshoot customer issues, provide solutions, and offer guidance on installation, operation, configuration, customization, performance, and usage of assigned products.
Analyze problems, identify causes, recommend solutions, and document cases.
Provide known fixes and workarounds for problems when available.
Search knowledge bases, online self-services, and product documentation to eliminate known software defects as possible issues.
Escalate unresolved problems when necessary.
Your Qualifications
We embrace game-changers from diverse backgrounds—curious individuals who are eager to learn. Your natural talent for helping others and delivering outstanding customer experiences will fit right in with what we do and who we are.
Our client is a great match if you:
Are bilingual or proficient in Norwegian and fluent in English.
Have 1-2 years of experience in technical support roles.
Possess strong interpersonal and communication skills with a professional phone manner.
Can remain calm and composed under pressure while troubleshooting complex issues.
Have excellent problem-solving skills, strong attention to detail, and the ability to document findings effectively.
Are proficient in Windows/Linux OS and network troubleshooting.
Have basic knowledge of virtualization.
It would be a plus if you have:
Experience with storage networking.
Don’t meet every requirement? No worries! We’re dedicated to fostering a diverse and inclusive workplace. If you’re passionate about this role, we encourage you to apply—we’ll do our best to match you with the right opportunity.
What’s in It for You?
We challenge conventions to deliver exceptional customer experiences. That’s why we significantly invest in our people, infrastructure, and capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits tailored to your unique lifestyle, including:
- Competitive salary package: Base salary of €21,600 gross/year + bonus up to €2,400 gross/year. - Relocation support. - Full-time Spanish contract (Monday to Friday, 8:00 - 17:00). - Comprehensive, fully paid training on company products and services. - A modern, centrally located office in Benalmádena, right next to the beach!
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
