Are you enthusiastic about the tech industry and have a background in customer service or sales? We are now looking for Swedish-speaking Live Expert to join our client's exciting projects, with a world leading tech company in Barcelona city center!
Profile
An exciting opportunity to join an innovative project for a global tech brand delivering world class customer service and sales support through a video call service.
There are three primary parts to the role. First is to provide an in-store video shopping experience for you to respond to, influence and convert customer´s sales enquiries whilst delivering an outstanding level of customer service on a one-way video call.
The second part is to participate in video content for the client by presenting on live events and pre-recorded videos. You will have input into scriptwriting, translating and brainstorming on content to be created to set the direction of the project.
Finally, you will also be required to provide support for the call centre where needed by taking inbound calls and supporting with administrative tasks.
You will have a positive personality and comfortable being on camera and the face of the brand.
With over 100 products in the clients customised showroom, you will have a passion for technology and be self-motivated to maintain an expert level of product knowledge. You embrace change and the diverse nature of the role, willing to support in all aspects of the project.
Main Duties and Areas of Responsibility:
Demonstrate products and features on a video call
Increase sales and market share through your interactions
Increase conversion rate from query to purchase
Deliver excellent customer service on each call
Answer queries efficiently and confidently
Maintain an expert understanding of products
Merchandising, maintaining, and reporting on inventory
Keeping up to date with training
Provide market related insights and feedback
Presenting on public, and internal facing video content
Script writing and translations
Creating and presenting training content
Support for the call centre where necessary
Support for filming tasks as required including potential out of hours working
Person Specification:
Previous customer service and/or sales experience
Passion or previous work experience within technology
Friendly and have an engaging personality
Comfortable working in a training and sales environment
Comfortable demonstrating on a one to one and group basis
Comfortable working on camera
Personable and energetic
Strong communication skills
Self-motivated and positive
Eager to tackle challenges and change
Team-player
Competencies:
Native speaker for your market + fluent English required
Works collaboratively within the team to drive the project forward
Considers the customer to deliver excellent service
Communicates effectively
Makes the right decisions and solves problems
Goal orientated to achieve targets
What can you expect from us?
Full paid training, covering all product knowledge necessary
Development plans
The opportunity to work with a renowned client and a fantastic team
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
