Experience the feeling of a career that makes a difference!
We are a global company specializing in technology and services, supporting the brands of the future in more than 70 countries worldwide. With some of the world's largest and most recognized brands as our clients, there’s a high chance you’ve already interacted with one of our 440,000 employees. Our team members deliver world-class customer service, help businesses grow, and build meaningful relationships.
If you’re looking to be inspired and grow in your career, we encourage you to apply for the role of Travel Agent for our brand-new client SAS and become part of a global network of professionals. In this position, you’ll deliver outstanding customer service experiences to SAS’s private customers. The role is based at our office in Helsingborg, Sweden.
About the role
Your daily tasks will include providing world-class support via phone and chat to SAS's Danish private customers. Typical inquiries could involve flight reservations, payments, refunds, or online services. You will also provide information about flight schedules, available destinations, and special requirements (e.g., traveling with wheelchairs, traveling with pets). Furthermore, you’ll become an expert in suggesting and planning smart solutions for customers facing challenges like canceled flights, delays, or schedule changes.
To thrive in this role
We’re looking for someone who is an excellent listener, proactive, and always aims to deliver an exceptional customer experience. You’re naturally positive and energetic, balancing professionalism with a personal and engaging approach. You communicate clearly, both verbally and in writing. You enjoy working independently and are flexible when facing changes in your tasks. Resilience under pressure is a key quality to succeed in this role.
Requirements:
Fluent in Danish (C1) and English (B2), both written and spoken.
Ability to work during opening hours: Monday–Friday 07:00–19:00, and weekends 09:00–18:00.
Willingness to work from our office in Helsingborg.
Minimum age of 18 years.
Good computer skills.
Experience in customer service and/or the travel industry is an advantage.
What we offer
We’ll ensure you have the best foundation for success in this role through a comprehensive 7-week training program, combining practical exercises with hands-on practice. You’ll work with modern tools and be supported by a dedicated team to help you grow into an outstanding customer service professional. Regular feedback and coaching will also help you develop your skills.
We’re committed to fostering career growth—nearly 80% of our team leaders have been promoted internally!
A 7-week training program.
The chance to start something new with passionate colleagues.
25 paid vacation days per year and additional benefits.
Access to internal career development programs.
Job details
Start date: January 13, 2025.
Employment: Full-time, with a 6-month probation period.
Working hours: Monday–Friday 07:00–19:00, and weekends 09:00–18:00 (shifts within these hours, 37 hours/week).
Does this sound like the opportunity you’ve been waiting for? Don’t hesitate to send us your application today!
Location: Helsingborg, Sweden Language Requirements: Danish (Required), English (Required) Time Type: Full-time
Om Nordic Jobs Worldwide
Nordic Jobs Worldwide er en professionel nordisk rekrutteringsvirksomhed, der fokuserer på at forbinde kandidater fra Sverige, Finland, Norge og Danmark med virksomheder fra hele verden.
Nordic Jobs Worldwide er det største sprogbaserede rekrutteringsbureau i Norden med kontorer i Oslo, Tallinn, Malaga, Malta og Lissabon. Vi matcher de mest spændende jobs med nordiske talenter verden over. Vi har hjulpet over 3000 mennesker med at finde deres drømmejob med vores 300+ partnere i over 30 lande.
