Join Our Clients Team in Riga as a Norwegian-Speaking Customer Support Agent!
Are you fluent in Norwegian and English, with a talent for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in beautiful Riga and work on an exhilarating project with a renowned international fin-tech client.
What you will do as a Customer Support Agent:
Handle phone calls with customer queries and provide resolutions to end-users.
Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
Escalate priority issues per client specifications to the immediate lead as applicable.
Work independently and within a team, fostering effective communication with internal and external contacts.
Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
Undertake any additional ad hoc tasks contributing to improved client service
Attend required trainings.
Educational / Professional Qualification:
Native or near-native proficiency in Norwegian (CEFR level C1)
Good English skills (B1+ or better) in writing and speaking
Previous experience in a customer service environment is an advantage.
Preferred Competencies:
Advanced understanding of using computers, adept at multitasking across systems and applications.
Optimistic, friendly, positive, and self-motivated personality.
Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.
Willingness to work shift hours/part-time (if necessary), adapting quickly to changes.
For agents handling written customer contact: Excellent written communication skills in Danish
Clear background check with no criminal record, default payments, or unfavorable credit data.
Minimum age of 18 years old.
Benefits:
Premium Health Insurance: Comprehensive coverage for you and your family, including dental, vision, and mental health support.
Health Check-Ups: Full coverage provided.
Development Opportunities: Access to over 5,000 free courses, including certifications.
Attractive Compensation: Competitive salary based on role and experience.
4 Weeks of Paid Annual Leave: Enjoy well-deserved time off each year.
Dynamic Work Culture: Regular celebrations, wellness activities, and a strong team spirit.
Relocation Package: Includes either a €1,000 bonus or refunded flight costs plus one month of housing.
Why Choose Riga?
Riga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. From its picturesque Old Town to its bustling markets and lively cafes, Riga has something for everyone. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure. Plus, our clients company provides full support with relocation, making the transition to this dynamic city seamless and enjoyable.
Don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga! Apply now and be part of our client's exciting team.
About Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
