Our client in central Sliema is now looking for a CRM Retention Coordinator to their fast-growing team!
Being bold and innovative are what drive the business to new levels, in such a competitive industry they understand this rollercoaster can be fast paced and a bit hectic. Our client will support you on this journey just as you support them!
Being a people first organization isn’t something they just say, they operate on a foundation of transparency, camaraderie and mentorship all whilst focusing on their wellbeing. You are a valued member of their team and they can’t wait to have you on board and part of a culture that embraces diversity and inclusion and an environment that promotes career progression and opportunities.
WHAT WILL YOU DO?
Our client is looking for an outstanding and organized person to join them as a CRM Retention Coordinator. The right candidate will be involved in executing customer retention campaigns for new and existing brands. Furthermore, this person will be a superstar in optimizing the CRM content, offers and campaigns and will help generate growth towards set KPI's.
Set up, test and schedule Email and SMS campaigns
Create campaign offers and follow-up after campaign execution
Give creative and strategic input to the CRM manager
Work with both casino and sportsbook
Produce content which appeals to our customers and inspires them to take an action
Sharing ideas within retention team for potential improvements and campaigns
Ensure that the Support team is always updated about upcoming campaigns and potential changes
Assist with other CRM tasks where needed
WHO ARE YOU?
At least 1 year online gaming experience
Ideally a keen interest in sports
Keen interest and passion for Customer Relationship Marketing
Highly organized and being able to prioritize daily tasks
Top level detail oriented with no need of supervising
Excellent English communication skills
Experience working with Optimove and/or FastTrack would be considered as an asset
A positive trouble-solver
Good communication skills
WHAT WE OFFER?
HQ in Sliema, Malta with fantastic sea views, shower facilities and open plan working space
Hybrid Model
Mental Well-Being Program
Friday social gatherings at the terrace
Team and Company events
Refer a Friend Bonus!
Combination of Private Health Insurance, Dental Insurance and vouchers
