Our client is seeking a Danish-speaking Dispute & Financial Crime Officer to join their Credit Risk and Analytics department in Oslo, Norway.
The role focuses on preventing financial crime and supporting customers in challenging situations. This position offers an opportunity to work in a diverse team environment with colleagues from various professional backgrounds and nationalities.
The successful candidate will be responsible for fraud prevention measures, managing disputes in accordance with VISA regulations, assessing contested loans, and handling cases involving financial crime. The role involves collaboration with external authorities, responding to customer inquiries, and balancing routine tasks with more complex challenges in a fast-paced setting.
Key Responsibilities
The primary tasks and responsibilities include:
Managing claims in compliance with VISA rules and national legislation (consumer rights)
Processing and evaluating cases of identity theft and invalid agreements made under duress
Handling customer communications, including inquiries from lawyers, police, and external partners
Conducting fraud checks on applications
Developing and updating internal procedures
Improving tools and processes to combat fraud
Monitoring transactions to detect financial crime
Building and maintaining a network of internal and external contacts
Ideal Candidate Profile
The ideal candidate will meet the following criteria:
1-3 years of experience in banking or financial services, or a relevant higher education background
Strong communication skills in Danish, both written and spoken
Ability to contribute to a professional and collaborative work environment
To thrive in this role, the candidate should be:
Independent and structured, with the ability to handle a high workload in a dynamic environment
Curious and solution-oriented, with a strong focus on preventing financial crime
Customer-focused and motivated to assist individuals in complex and high-pressure situations
Practical Information
Start Date: As soon as possible
Location: Fornebu, Oslo
Employment Type: Full-time
Working Hours: Core hours from 09:00 to 15:00
About the Client
Our client is a leading financial services provider operating across multiple markets, offering tailored solutions to a diverse customer base. Committed to innovation and a customer-first approach, the company delivers sustainable financial products designed to support responsible financial management and long-term financial well-being for individuals and communities.
Diversity and Inclusion
Our client is committed to fostering a diverse and inclusive work environment. All qualified applicants are encouraged to apply. The recruitment process is designed to be free from discrimination and to ensure equal opportunities for all.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.
