Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions in over 70 countries. They have been recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations. You will also play a key role in fulfilling client expectations related to operational excellence, including high targets for quality, efficiency, and customer journey improvement.
Career growth and personal development
Our client provides all the training, cutting-edge technologies, and continuous support needed for success. About 80% of their managers and leaders have been promoted from within! They offer a range of FREE Learning and Leadership Development programs designed to set you on the path to the career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative, you will assist customers via phone, email, and chat with inquiries related to orders, subscriptions, and invoices. You will be responsible for delivering a high quality of service to ensure a superior customer experience, following up on customer queries until they are fully resolved, and meeting commitments within agreed deadlines. You will also collaborate with various departments to ensure smooth processing of customer requests.
Your qualifications
This role is a great match if you have a high level of French (written and oral) and fluency in English (B2). Previous experience in customer relations is a plus. Strong interpersonal and writing skills, proficiency in Microsoft Office, and the ability to work in a fast-paced environment are key. If you are versatile, highly organized, autonomous, and adaptable to change, you will thrive in this role.
If you don’t check every box, we still encourage you to apply. Our client will do their best to match you with the right job, whether it’s this role or another opportunity.
What’s in it for you?
In this role, our client offers benefits designed to support your lifestyle, including a full-time position with indefinite contracts (negotiable depending on your experience and our client's needs), a competitive salary with performance bonuses, and a central location in Lisbon, Portugal. Additional benefits include referral bonus opportunities, fully paid training on the company and the project you'll be working on, and career development programs with specialized courses and language classes.
