We are looking for Finnish-speaking Assistance Coordinators to work in our partners' emergency center in Torrevieja!
They receive calls worldwide from customers who have purchased travel insurance and have fallen ill or had an accident while traveling. From the office in Torrevieja, you'd assist customers Finnish. You will help and advise customers in the best possible way!
Your role will be to listen to the customer, gather information, provide answers regarding insurance coverage, guide the customer to a doctor/clinic, and cooperate with our insurance partners. It is essential to provide excellent customer service and ensure the customer receives the help they need.
While others are traveling, the Travel Care department is busy, and for this reason, they need more service-oriented colleagues to help with day and night shifts.
Full training is offered for the position.
What they are looking for:
In this job, various types of education and work experience can be beneficial. However, motivation and personality are more important than a specific background.
Experience or education in the following fields creates a good foundation for the Assistance Coordinator role:
Experience in:
Tour guide or other travel-related work
Social and healthcare fields
Insurance sector
Customer service
Any other customer-facing work / working with people
Education in:
Tourism industry
Medicine/nursing/healthcare
Law
Insurance
International studies
Languages
Key Qualifications:
Fluent in both Finnish and English, both spoken and written. Other languages are a plus.
Key qualities also include:
Good communication skills, both over the phone and in writing.
Enjoy helping people.
Organized and able to produce high-quality work.
Thriving in a fast-paced environment.
Enjoying teamwork but can also work independently.
Good work ethics and eagerness to learn.
Positive, flexible, and solution-oriented.
Experienced computer user and quick to learn new systems.
The offer includes:
Comprehensive and high-quality training.
Competitive salary.
A friendly and social work environment with great colleagues.
One month of accommodation for new hires living abroad.
Memorable experiences and work experience that will benefit your CV.
Important to note:
Start date: As soon as possible.
Working hours: Rotating shifts with day and evening shifts, including working every 3rd weekend.We look forward to hearing from you!
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