Our client is a global company specializing in technology and services that support the future of brands in over 70 countries. With some of the world's largest and leading brands in their client base, there's a good chance you've already interacted with one of their 440,000 colleagues. Their employees deliver exceptional customer service to their clients' customers, helping them grow their businesses and build strong relationships.
If you're looking to be inspired and grow in your career, we encourage you to apply for the role of Travel Advisor for SAS and join a network of employees around the world. You will be part of the team that creates exceptional customer service experiences for SAS’s private customers. In this role, you will work from our client’s office in Helsingborg, Sweden.
About the role
Your day-to-day work will involve supporting SAS’s Swedish and Norwegian private customers with issues related to flight bookings, payments, and online services, among other tasks. You will provide updates and share information about flight times, available destinations, and special requirements (such as wheelchair access or traveling with pets). Furthermore, you will be an expert at planning and suggesting smart solutions to customers facing challenges like canceled or rebooked flights, delays, or changes in schedules. You will also assist with payments and refunds. Customer support will be provided via phone.
To thrive in this role
This is a fixed-term contract for 6 months with a chance of extension. We are looking for someone who is an excellent listener, proactive, and always striving to create an exceptional customer experience. You are naturally positive and energetic, balancing professionalism with personality and engagement. You have strong verbal and written communication skills. You enjoy working independently and are flexible regarding changes in your workload. Stress tolerance is a crucial trait for thriving in this role.
You are fluent in Swedish (C1) and English (B2), both spoken and written
You understand Norwegian
You are available to work within the customer center's opening hours, which are Monday to Friday from 07:00 to 19:15 and weekends from 09:00 to 18:15
You can work onsite from our client’s office in Helsingborg
You are at least 18 years old
You possess good computer skills
Experience in customer service and/or the travel industry is an advantage
What we offer you
We will ensure you have the best opportunities to succeed in this role by providing a 7-week training program with hands-on training and practical tasks, so you're ready to handle cases independently. You will work with modern equipment and receive ongoing support to help you develop into an excellent customer representative. Furthermore, you’ll receive regular feedback to aid your growth. Our client offers clear career progression opportunities, with nearly 80% of their team leaders promoted internally!
7-week training period
Collective agreement with Unionen
The opportunity to start something entirely new with engaged colleagues
Good public transport connections with a centrally located office
25 paid vacation days per year, an annual wellness stipend of 3,500 SEK, plus other benefits
Internal career development programs
About the job
Start dates: 2025-05-26
Contract type: Permanent, full-time contract with a 6-month probation period
Working hours: Monday–Friday: 07:00–19:15 and weekends: 09:00–18:15 (shifts within these hours, 40 hours/week)
Location: Our client’s office in Helsingborg, Rönnowsgatan 8
Sound interesting to you? Interviews and the hiring process start immediately, so apply today! We look forward to your application!
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
