We are looking for a Danish-speaking Customer Support Specialist for an exciting opportunity in the iGaming industry in Malta!
Do you have experience in customer support? Are you ready for an exciting adventure and eager to gain international experience? This is your chance!
About the Job:
Being a Customer Support Specialist with our client means being part of the ambition to provide the best customer service in the industry.
As a Customer Support Specialist, you should be able to:
Work independently in a fast-paced environment
Come up with creative solutions when necessary
Follow company guidelines when advising customers
Represent the company in all customer interactions
Your daily responsibilities will include communicating with customers via email, phone, and chat.
As a Customer Support Specialist, you will be the first point of contact for Danish customers. This means advising and understanding their issues from their perspective while having extensive knowledge of systems and various ways to resolve customer concerns.
Responsibilities:
Communicate with customers respectfully, both in writing and verbally
Build and maintain relationships with existing and new customers – most importantly, create trust
Identify and report areas for improvement in line with company procedures
Since you will be the first to handle customer issues, we want you to provide feedback to the product and technology department, ensuring continuous platform improvements from a customer perspective
Assist customers with all their inquiries
Advise customers on the use of company services and games
Guide players on gaming tools and proactively act on player behavior patterns
Follow up on customer cases when necessary
Help with translations if needed
Skills & Qualifications:
Online experience in support/customer service
Experience assisting customers via email, phone, and chat
Fast typing skills to ensure quick and efficient service
Excellent written and verbal communication skills
Fluent in English and Danish
A team player and problem solver
Previous experience in iGaming or a strong interest in sports or casino games (a plus)
Flexible and willing to work day and evening shifts
About Us:
We are professional Nordic recruitment specialists, focused on matching the best job opportunities for candidates from Sweden, Finland, Norway, and Denmark worldwide.
Nordic Jobs Worldwide is the largest language-based recruitment agency in the Nordic region, connecting Nordic talents with exciting career opportunities. Over the past two years, we have successfully recruited and helped over 1,000 Nordic-speaking candidates land their dream jobs with our
