We are now looking for Norwegian speakers to join our client's team in Lisbon, Portugal to work as Order Support Specialist!

The job:

The Retail Back-Office Specialist receives escalations from customer-facing colleagues and works under strict regulations. They commit time to handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices. Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role. From order induction to item delivery, and from handling flavor changes to RMA completion, the Retail Back-Office Team owns this process.

The Specialist will liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction. They will perform investigations that will lead to decisions impacting relations with customers and partners. Customer phone and email outreach are necessary to relay issue resolution, providing timely updates when investigating and when restoring the relationship.

Performing tasks in SAP at a high detail level for record keeping is essential. SAP actions require utmost attention to detail and accurate adherence to KBase protocol

Skills:

• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills.
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
• Knowledge of SAP is an advantage; otherwise, we can help with that.
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
• Extraordinary teammate, thriving in an environment where camaraderie matters

Benefits

Working for our client is a great opportunity for you who want to grow within a global company with great resources. They want to invest in you who have ambitions to have a successful career and therefore have the motivation to put in that little extra. There are great development opportunities and internal recruitment is very common. Our client is very careful that all employees are happy at work and that there is a good atmosphere between employees. They have weekly events for all staff. This can be windsurfing, yoga lessons or soccer tournaments. In addition, they have weekly Friday beers on their roof terrace.

• A unique opportunity to live, work and get to know a whole new country and its culture
• Accommodation in a company apartment
• A free flight ticket home every year (within the EU)
• Refunded plane ticket down to Lisbon
• Career opportunities in a multicultural environment
• Opportunity to work together with leaders from different industries
• Stable working conditions and development plans
• Private health insurance after 6 months of employment
• Free Portuguese language course, water sports, parties and more!

Living and working in Lisbon

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and about 2.8 million in the entire metropolitan area. I Lisbon, there is a lot of things to do. The city is close to the sea and offers good shopping, nightlife and has an incredible cultural heritage with many beautiful, old buildings. On Portugal's "riviera", in the west of Lisbon, are the popular seaside resorts of Estoril and Cascais. Estoril is home to Europe's largest casino. During the most part of the year, Lisbon offers a pleasant climate and sunny weather. As a result, Lisbon and Portugal have become popular travel destinations for European travellers. The climate is what is called subtropical – Mediterranean climate, which means that it has mild winters and warm to hot summers. More and more Scandinavians have gained interest in Portugal and many believe that Lisbon will be the new Barcelona. Lisbon has everything else to wish for. Sun, warmth, nightlife, relaxed lifestyle, shopping, culture, big city, parks and of course surfing.  

Does it sound like an interesting position? Apply today and our Norwegian team will contact you and help you further!