Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Take incoming user requests
- Solve requests/incidents that require a higher level of technical knowledge
- Solve requests/incidents related to more specific products/apps like Soundtouch & Bose Music.
- Maintain knowledge and expertise associated with applications specific to Users.
- Proactively update customers with status and resolution progress
You woudl be a great match if you:
- Are proficient or bilingual in Swedish and have an advanced level of English
- Have excellent customer care skills
- Have high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products.
- Are Windows and Mac environment literate,
- Have 1 year in a customer service environment, preferably technical support
- Have excellent customer care knowledge and awareness
- Have good communication and team skills, flexibility and stress resistance
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full time 39 hours/week temporary contract: Monday to Friday, from 09.00 to 18.00
- Salary 19 000 euros gross/year + up to 1900 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find.
